Document status
This is an original ServiceVedas policy draft based on the platform's service marketplace, business, provider, order, payment, notification, and privacy workflows.
Availability target
ServiceVedas aims to make core account, listing, requirement, quote, order, messaging, payment, and file workflows available during normal operations, excluding maintenance, beta features, third-party outages, force majeure events, and customer-side issues.
Support priorities
- Critical: platform-wide production outage or severe security issue.
- High: major workflow disruption affecting listings, quotes, orders, payments, or files.
- Normal: defects, configuration questions, verification, and account support.
- Low: cosmetic issues, feature requests, and general questions.